Refund policy
All sales are final. We do not give refunds once the download link for your purchase has been sent.
Please read this page before you buy. By completing a purchase you agree to it, together with our Terms of Service.
Digital products
Everything we sell is a digital guide, delivered as a downloadable file. Nothing is shipped and nothing can be returned. A digital file can be saved and copied the moment it is delivered, which is why a purchase cannot be undone once it has been delivered.
No refunds after the download link is sent
Once the download link for your order has been sent to you, the sale is final. We do not offer refunds, returns, exchanges or store credit after that point. This applies, for example, if:
- you changed your mind, bought the wrong guide, or placed two separate orders for the same guide;
- you did not open, read or use the guide;
- the guide was not what you expected, or you found a free or cheaper alternative;
- you did not get the result you hoped for. The guides are education, not a promise of results.
Before the download link is sent
If you need to cancel an order before the download link has been sent, email us straight away with your order number. If we can stop the order before it is delivered, we will cancel it and refund it.
What we will do
If something is wrong with the delivery or the payment, we will put it right. Email us if:
- you paid but did not receive the download link (please check your spam or promotions folder first);
- the link does not work;
- the file will not open, is damaged or incomplete, or is not the guide you ordered;
- you were charged more than once for the same order.
For a missing, broken or wrong file we will resend the link or replace the file. That is a fix, not a refund. If you were charged more than once for the same order, we will refund the extra charge.
If you dispute a payment
Please contact us first. Most problems can be solved by email. If you dispute a charge with your bank or card provider after the download link has been sent, we may give them the order and delivery records held in our store system to show that the purchase was delivered.
Your legal rights
This policy does not limit any right you have under the law where you live that cannot be excluded or waived, for example a right to a remedy if a digital product is faulty or not as described. Where such a right applies, it applies.
Customers in the EU and the UK
By completing your purchase you ask us to supply the digital content immediately, and you acknowledge that you lose your right to cancel once the download link has been sent.
How to contact us
Email novosco@ultracloud.online or use the contact page with your order number and a short description of the problem.